Last updated: May 2025
This Privacy Policy governs the processing of personal data collected through the mobile application “Llosana” (hereinafter, “the App”), developed and operated by Verónica Llorente, physiotherapist and owner of Fisioterapia Llorente, based in Segovia, Spain. The official website is https://fisioterapiaensegovia.es.
By downloading, installing or using the App, the user (hereinafter, “the User”) acknowledges that they have read, understood and agreed to the terms of this Privacy Policy.
1. Data Controller
- Name: Verónica Llorente
- Business name: Fisioterapia Llorente
- Email: info@fisioterapiaensegovia.es
- Website: https://fisioterapiaensegovia.es
- Applicable legislation: EU General Data Protection Regulation (GDPR – Regulation EU 2016/679)
2. Data We Collect
The App collects only basic, non-sensitive personal data, specifically and exclusively for the provision of its functionalities. The types of data may include:
- Email address
- Area of pain or discomfort (for exercise customisation)
- User preferences (optional)
The App does not request or store any sensitive health data as defined by Article 9 of the GDPR.
3. Purpose of Data Processing
The personal data collected through the App is processed for the following purposes:
- To provide access to tailored physiotherapy exercise routines and video content.
- To ensure the proper technical functioning of the App.
- To offer user support in response to queries submitted via the App.
No data is used for marketing, profiling, or any automated decision-making. The data is strictly used to support the delivery of the App’s core therapeutic function.
4. Legal Basis for Processing
In accordance with Article 6 of the GDPR, the legal basis for processing is:
- Consent: By registering and using the App, the User provides express consent to the processing of their personal data for the stated purposes.
- Legitimate interest: Ensuring access to therapeutic content and user assistance where necessary.
5. Data Sharing and Transfers
We do not share, sell, rent or otherwise disclose your personal data to third parties under any circumstance, except where required by law or court order.
No data is transferred outside the European Economic Area (EEA).
6. Data Retention
Personal data is retained only for as long as the User maintains an active profile in the App.
The User may request the deletion of their data at any time by contacting info@fisioterapiaensegovia.es.
7. Data Security
We implement appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
8. User Rights
In accordance with the GDPR, Users have the right to:
- Access their personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
To exercise these rights, Users may contact us via info@fisioterapiaensegovia.es. We will respond within the legally established period.
9. Acceptance and Modifications
By using the App, the User agrees to the terms of this Privacy Policy.
We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated through the App.